Spa etiquette

Making appointments

You can make appointments by phone on +41 (0)61 826 24 25 and also by email at spa@aquabasilea.ch. We recommend reserving your appointment at least three days in advance. For weekends and public holidays, please get in touch with us a week in advance. Of course, it can happen that appointments are available at short notice too.

Procedure at the spa

Please check in at least 10 minutes in advance at the spa reception, to allow us to make a punctual start to your pampering programme. Next to our spa, there are changing rooms exclusively reserved for spa guests. Please understand that if you are late, we will out of respect for guests coming after you deduct the amount of the delay from your treatment time.

Fulfilling your wishes

In our treatment, we want to respond in a very individual way to your wishes. We will therefore be asking, before treatment starts, what is of special importance to you. Competent consultation is part of the treatment and plays a vital part for us.

Children and treatments

The treatment area is a quiet and restful place. We ask you please to understand that only unaccompanied children over the age of 12 have access. Massages, except for those in the children’s range, can be given from 16 years.

Cancellation

If you have to cancel an appointment, please do so at least 24 hours before treatment begins. If you leave it any later, we will unfortunately have to charge you the full price.

Surcharges/Extras

Free all-day entry to pool & sauna for spa treatments lasting over 80 minutes. All treatments include loan of bathrobe, non-alcoholic drink and fruit salad. For treatments lasting less than 80 minutes, the entrance fees for pool & sauna according to our regular price list apply.

Clothing

For the Thai massage, we recommend comfortable clothing. To protect your privacy, we offer a disposable pair of underpants for each treatment and work with various covering techniques.